Source: http://www.intranetjournal.com

Knowledge management, an extremely broad term that was first heralded in the mid-'90s as the solution for companies looking to improve business processes, had its reputation tarnished as many companies that invested in knowledge-related technologies had little to show in return. Today, however, knowledge management (KM) seems to be in its renaissance as companies are now showing results.

Moreover, KM is no longer a pie-in-the-sky technology that mystifies business leaders who allocate the technology spending dollars. Implemented properly, knowledge management is more of a strategy supported by technology that can show a quantifiable, and sometimes substantial, return on investment

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